Warranty Policy
Warranty Policy
Thank you for choosing Personalizeitnow!
We are committed to providing high-quality electronic products and excellent customer service. This Warranty Policy explains your rights and how we handle product-related issues.
Warranty Period
We offer a 2-year limited warranty covering defects in materials and workmanship, starting from the date of purchase.
During the warranty period, if your product experiences performance issues under normal use, we will repair or replace it at no additional cost.
What the Warranty Covers
- Defects in manufacturing or assembly
- Performance issues under normal usage conditions
- Early wear or malfunction of components as outlined in the product manual
What the Warranty Does Not Cover
- Normal wear and tear
- Products without valid proof of purchase
- Lost or stolen products
- Free or promotional items
- Damage caused by misuse, accidents, abuse, or failure to follow operating instructions
- Unauthorized repairs or modifications
- Damage caused by natural disasters (fire, flood, lightning, etc.)
- Any other issues not specified in this policy
How to Request Warranty Service
If your product requires warranty service, please follow these steps:
- Contact our customer service team at service@personalizeitnow.com
- Include proof of purchase (e.g., order confirmation or receipt)
- Describe the issue in detail and, if possible, provide photos or videos of the problem
Our support team will review your request and respond within 1–2 business days with next steps for repair or replacement.
Service Costs
- Warranty services are free of charge during the warranty period.
- Customers are responsible only for shipping costs to and from our service center.
- For out-of-warranty products, we offer paid repair services based on the product’s condition and repair needs.
Other Terms & Conditions
- Personalizeitnow reserves the right to interpret and make final decisions regarding warranty coverage.
- We may update this policy as needed; any changes will be posted on our official website.
- Using our products constitutes acceptance of the terms in this Warranty Policy.
📧 Customer Service Email:
service@personalizeitnow.com
We’re here to help — your satisfaction is our top priority.